Privacy Policy

Ondus Heating & Air Conditioning(“we,” “us,” or “our”) operates the website located at https://ondushvac.com(the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or contact us about our heating and air conditioning services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information You Provide

When you contact us through our website, by phone, or by email, you may voluntarily provide personal information such as your name, mailing address, email address, phone number, and details about your HVAC service needs. We collect only the information necessary to respond to your inquiry or fulfill your service request.

Automatically Collected Information

When you visit our Site, our web servers may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is used in aggregate form to help us understand how visitors use our Site and to improve its content and performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, service requests, or requests for estimates
• To schedule, perform, and follow up on HVAC installation, repair, and maintenance services
• To send you service reminders, maintenance notices, or information about seasonal promotions, where you have consented to receive such communications
• To improve the content, functionality, and user experience of our Site
• To comply with applicable legal obligations and to protect our legal rights

We will not use your personal information for any purpose incompatible with the purposes described above without first obtaining your consent.

3. Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise transfer your personal information to third parties except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (for example, email or scheduling software providers), provided those parties agree to keep this information confidential and use it only for services provided to us.
• Legal Requirements: We may disclose your information where required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: If Ondus Heating & Air Conditioning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via prominent notice on our Site of any such change in ownership.

4. Cookies and Tracking Technologies

Our Site may use cookies — small text files stored on your device — and similar tracking technologies to enhance your browsing experience and to help us understand how the Site is used. Cookies we use may include:

• Essential cookies: Necessary for the Site to function properly.
• Analytics cookies: Used to collect aggregated, anonymous information about how visitors interact with the Site (for example, pages viewed and time spent on the Site).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly. Please refer to your browser’s help documentation for instructions on managing cookies.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Websites

Our Site may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policy of any website you visit.

7. Children’s Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at the address below and we will promptly delete that information.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of the Site after we post any modifications constitutes your acknowledgment of the modifications and your consent to abide by the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: